shipping & returns


Where do you ship?

Currently we only ship within New Zealand.

How much will shipping cost?

Shipping costs range from $3.90 - $6.90 NZD nationwide, using tracked CourierPost.

How long will it take for my purchase to arrive?

We aim to dispatch all orders 1-4 working days after receiving payment. Once dispatched, please allow 2-5 working days for your purchase to arrive. If your purchase does not arrive within 9 working days, please get in touch with us.

Do you offer a pickup service?

Yes! Our studio is based in Tauranga, so if you are local and would like to pick up your goods instead of pay for shipping, use the code PICKUP at checkout, and make sure to get in touch after ordering to arrange a time to pick up.

Return policy

We do not offer a return service, however we do offer replacements for faulty or damaged products. Although we aim to ensure your products arrive to you safely, we cannot guarantee this once we hand over the parcel for shipping.

Faulty or damaged goods

Should your order arrive faulty or damaged, please contact us within five days of receiving your item via e-mail kiaora.maimoa@gmail.com, including a photo of the fault. If a replacement is available it will be sent out to you at no charge.

Refunds

Please note that we do not offer refunds if you have changed your mind.

Incorrect product

If you have received the wrong product then please get in touch with us as soon as possible so we can arrange the correct product to be sent to you.